je77 Terms and Conditions

1.1 Acceptance of Agreement

By accessing the je77 platform, creating an account, or using any service, you are automatically considered to have fully accepted these terms and conditions. These terms form a legally binding agreement between you and je77.

If you disagree with any part of these terms, you are requested to stop using the platform immediately and contact our support team to close your account.

1.2 Applicable Law & Jurisdiction

All je77 services are entirely online-based. The platform is committed to providing users with a safe, fair, and transparent gaming environment. Any disputes will be resolved in accordance with applicable law.

1.3 Scope of Services

je77 provides the following services:

• Online sports betting (cricket, football, kabaddi, and other sports)
• Live casino games (from top providers including Evolution Gaming and Ezugi)
• Slot games (from various providers including Pragmatic Play, PG Soft, and JILI)
• Arcade and specialty game sections
• Bonus and promotional offers
• VIP loyalty program

je77 reserves the right to modify, temporarily suspend, or fully discontinue its services at any time, with or without notice as appropriate.

2.1 One Account Policy

Each person may create only one account at je77. If one person operates multiple accounts, or if multiple people share a single account, it will be considered a violation of these rules and the account(s) may be closed.

2.2 Obligation to Provide Accurate Information

At the time of registration, you must provide true, accurate, and complete information. This includes:

• Full legal name
• Active email address
• Correct date of birth
• Active mobile number
• Current address

Providing false or misleading information may result in the account being cancelled at any time and the balance may be forfeited.

2.3 Keeping Contact Information Up to Date

If any information on your account changes (such as your mobile number or email), it is your responsibility to notify us immediately via je77 live chat or support email. je77 will not be held responsible for any issues arising from outdated or incorrect contact information.

3.1 Minimum Age Requirement

je77 may request a copy of a national ID card, passport, or other government-issued document for age verification at any time. If verification documents are not submitted within the specified period, the account may be temporarily suspended.

3.2 Underage Accounts

Creating or operating an account on behalf of any underage person (under 21 years of age) is strictly prohibited. Any such account detected will be closed immediately and all transactions will be considered void. If a parent or guardian suspects their child is using this platform, please contact [email protected] immediately.

4.1 Password & Login Credentials

It is your responsibility to keep your je77 account login credentials (username and password) completely confidential. Do not share this information with any third party. You are responsible for all activities carried out using your login credentials.

• Use a strong and unique password
• Always log out after using a public or shared device
• Contact support immediately if you notice any suspicious activity
• Make a habit of changing your password regularly

4.2 Account Hacking or Unauthorized Access

If any unauthorized access or suspicious activity occurs on your account, notify us immediately via je77 live chat support or by email at [email protected]. je77 will take the necessary steps to secure your account.

5.1 Deposit Rules

To deposit money at je77, you must use a payment method registered in your own name. Deposits from third-party accounts are strictly prohibited.

je77 reserves the right to verify any deposit and may request additional verification documents for suspicious transactions.

5.2 Withdrawal Rules

The following rules apply when withdrawing winnings from je77:

• Minimum withdrawal amount: ৳800
• Withdrawal request processing time: 30 minutes to 3 hours
• Withdrawals can only be made via the same method used for the deposit
• The account must be fully verified before a withdrawal can be made
• Withdrawals cannot be made before the wagering requirement on an active bonus is fulfilled

5.3 KYC Verification

To ensure a safe and transparent service, je77 may carry out identity verification (KYC) before processing a withdrawal. The following documents may be requested:

• Clear photos of both sides of a national ID card (NID) or passport
• A screenshot confirming the number and ownership of the payment method used
• Any other document the je77 support team deems necessary

6.1 Welcome Bonus

New members will receive a 100% bonus on their first deposit at je77, up to a maximum of ৳15,000.

6.2 Wagering Requirement

To withdraw winnings from the welcome bonus, you must complete wagering of 10 times the bonus amount. Wagering is calculated on the bonus amount only, not on the combined deposit and bonus.

If a withdrawal is requested before wagering is complete, the bonus may be cancelled.

6.3 General Bonus Terms

• Each bonus can be claimed once per account, household, address, or IP address
• If any manipulation or fraud is detected in obtaining a bonus, the bonus and all winnings derived from it will be forfeited
• je77 reserves the right to modify or cancel any bonus offer without providing a reason
• Promotional bonuses have a specific expiry period; unused bonuses are cancelled after expiry
• The welcome bonus applies to the first deposit only and is not convertible to cash

7.1 Betting Rules

Before participating in sports betting or casino games at je77, it is mandatory to read the specific rules and terms for each game. Lack of knowledge of the rules will not be accepted as the basis for any claim.

7.2 Technical Issues & Cancelled Games

If any game or bet is cancelled due to a server outage, network issue, or any other technical reason, je77 will attempt to refund the bet amount to the user's account. However, in such situations, je77's decision is final.

7.3 Fair Play & RNG

All games on je77 use a Random Number Generator (RNG), which makes every outcome completely random and unbiased. Ensuring fair play on our platform is our highest priority.

8.1 Fraud & Manipulation

The following activities are strictly prohibited:

• Creating multiple accounts to earn bonuses
• Playing games using software, bots, or automated tools
• Money laundering or illegal transactions through any payment method
• Exploiting any technical flaw in a game or the platform
• Colluding with other players to influence game outcomes
• Providing false information to bypass identity verification
• Attempting to hack any part of the platform

9.1 je77's Commitment

je77 believes that gaming should be an entertainment activity, not a source of financial hardship. We encourage all our users to play responsibly.

• Never treat gaming as a source of income
• Bet within your means and set a predetermined budget
• Avoid playing when you are under stress or feeling low
• Do not play impulsively to try to recover money you have lost
• Seek help if gaming is harming your personal or family relationships

9.2 Self-Exclusion Feature

If you feel that your gaming habits are getting out of control, you can contact je77's support team to arrange a temporary account suspension, set deposit limits, or opt for long-term self-exclusion. For more details on responsible gaming, please visit our Responsible Gaming page.

10.1 Voluntary Account Closure

You can request to close your je77 account at any time. To do so, email [email protected] or contact us via live chat. Any available balance (subject to completed verification and fulfilment of wagering requirements) can be withdrawn before the account is closed.

10.2 Account Closure by je77

je77 reserves the right to suspend or permanently close your account in the following circumstances:

• Violation of any part of these terms and conditions
• Providing false information or identity fraud
• Participation in fraudulent or illegal activities
• Failure to pass age verification
• Repeatedly filing multiple chargebacks or payment disputes

If an account is closed due to a rule violation, any bonuses earned and related winnings may be forfeited.

11.1 Use of Personal Information

je77 collects, stores, and processes your personal information for the following purposes:

• Account creation and management
• Identity and age verification
• Processing financial transactions
• Prevention of fraud and illegal activities
• Providing customer service
• Fulfilling legal and regulatory obligations

To learn more about how your information is used, please read our Privacy Policy page.

11.2 Data Security

je77 keeps all your information secure using SSL encryption and modern security technology. Personal information is not sold or shared with third parties, except where required by law.

12.1 How to Submit a Complaint

If you have any complaint or dispute, please contact je77's support team first. Our live chat support is available 24 hours a day, and complaints can also be submitted by email at [email protected].

12.2 Finality of Decisions

In any dispute regarding game outcomes, bet settlement, or fulfilment of bonus conditions, je77 management's decision will be considered final, unless there is clear evidence of a technical error or human mistake.

13.1 Right to Make Changes

je77 reserves the right to change, amend, or update these terms and conditions at any time. Updated terms will take effect as soon as they are published and will be updated on the website.

13.2 Continued Use Means Consent

If you continue to use je77 after the terms and conditions are updated, it will be assumed that you have accepted the revised terms. It is therefore your responsibility to check this page regularly.

If you do not agree with any updated terms, you will have the opportunity to withdraw all balance from your account and close it before the changes take effect.